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Refund Recovery Services FAQ
Q. What does the” Money-Back Guarantee” policy mean?
A. All of the major parcel carriers, such as FedEx, UPS, and DHL, have “Money –Back Guarantee” policies. Theses carriers have established service guarantees to assure that if your package is delivered late, or is lost, you are entitled to a total refund of the shipping cost. In today’s business environment, most companies don’t have the time or resources to track the carriers’ service failures. Industry analysis say that hundreds of thousands of packages each day either arrive late, or not at all, and almost nobody files the paperwork to get a refund. MTC Recovery Consultants has the advanced technology and resources to track all of your deliveries to make sure those refunds are returned to your bottom line.
Q. What makes MTC different from our freight auditing/payment provider?
A. Unlike a freight payment company or logistics services provider, MTC specializes in recovering revenue specifically in small parcel services. Our advanced technology provides a unique portfolio of customized reports and recovery analysis that generates the maximum revenue for your business. MTC complements your freight payment or logistics services company by creating revenue opportunities their systems and processes aren’t designed to identify.
Q. How much money will I actually get back?
A. Your refund is determined by a number of factors. On the average, clients can recoup 3% to 10% of their shipping costs by using our services. Customers tell us that until they tried our services, they were just leaving those refunds on the table for the carriers to keep.
Q. Will the use of your services affect the rate discounts we have negotiated with our carriers?
A. No, our services will have no effect on your rate discounts now, or in the future. Under the carrier’s “Money-Back Guarantee,” you are entitled to utilize the services that MTC provides to ensure you receive a prompt refund if a package is not delivered on time. Part of the current rate you’re a paying goes toward assuring your packages will be delivered promptly to your customers.
Q. We would like to use MTC services. How much time is needed to implement these improvements?
A. Getting started will require very little time investment on your part. Our revenue recovery services will be implemented across your organization in a seamless transition. Once given access to the required information, MTC’s advanced technology and knowledge will immediately begin generating cost savings for your enterprise.
Q. Should we be concerned about our privacy?
A. Absolutely not! MTC understands the importance of security and privacy in today’s business environment. We apply advanced technology to guarantee that your data is protected. When using MTC services you never have to worry about the security of your information.
Q. So I’m going to save time, save money and it costs me nothing out of pocket. It sounds too good to be true. Is it?
A. No, it’s not too good to be true. Our fee is simply a percentage of the refunds we obtain for you. For years the carriers have been offering their guarantee with the knowledge that most companies don’t have the resources to track every shipment. MTC changes that assumption. We harvest the money you are owed and put it back to work in your business.
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